REFUNDS AND RETURNS
We offer refunds within NZ minus $20 to cover freight and handling as we do not charge for shipping within NZ.
If you order 2 or more items but keep one, we fully refund the other items or can issue a gift card - whichever is your preference. This way you are able to try several garments or different sizes and retun what’s not right.
In addition at KNUEFERMANN we are happy to exchange the item for another or issue a store credit in accordance with the following conditions:
- Change of mind return to be within 3 days of purchase.
- Please note we do not refund for special orders, however we may issue you a KNUEFERMANN credit note that is valid for one year from the date of issue.
- Garments returned must be in new condition, unworn with original tags attached to the garment to be accepted as a return.
- Address for return is at the bottom of this page.
- All shoes are to be tried on a carpeted surface before wear. Returned in the Shoe Box it came in and other packaging must accompany the garments.
- Upon receiving the garment and determined the return is compliant with the above, we will contact you and at your request.
- Where a refund option is discussed prior to sending we retain a $20 handling fee to cover shipping, card commissions and stock out of store for garments sent within NZ.
- Issue you a store credit
- Exchange the item for another item.
- We will not be able to refund the return shipping fee.
- If we reasonably determine the item cannot be returned due to non compliance with the above terms we will return the item back to you at your cost.
If you notice a garment is faulty, please notify us immediately
- Repair or replace.
- If we are unable to replace or repair we will issue you a KNUEFERMANN credit or refund you the price of the garment.
- We are unable to replace or repair garments that are a result of wear and tear.
TK Gift Voucher
- The Voucher cannot be redeemed for cash.
- KNUEFERMANN Gift Vouchers can be redeemed at any KNUEFERMANN store and on our online store by calling us and we will send out your goodies :)
Please send all returns to:
50 Brown Street, Ponsonby, Auckland 1021, New Zealand