We offer refunds within NZ minus $20 to cover freight and handling as we do not charge for shipping within NZ.

If you order 2 or more items but keep one, we fully refund the other items or can issue a gift card - whichever is your preference.  This way you are able to try several garments or different sizes and return what’s not right. 

In addition at KNUEFERMANN we are happy to exchange the item for another or issue a store credit in accordance with the following conditions:

• Change of mind return to be within 3 days of receipt of purchase.
• KNUEFERMANN credit note that is valid for one year from the date of issue.
• Garments returned must be in new condition, unworn with original tags attached to the garment to be accepted as a return. 
• Address for return is KNUEFERMANN, 50 Brown Street, Ponsonby, 1021, Auckland, New Zealand.
• All shoes are to be tried on a carpeted surface before wear.  Returned in the Shoe Box it came in and other packaging must accompany the garments.
• Upon receiving the garment and determined the return is compliant with the above, we will contact you and at your request.
• Where a refund option is discussed prior to sending we retain a $20 handling fee to cover shipping, card commissions and stock out of store for garments sent within NZ.
• All return shipping costs back to KNUEFERMANN are the responsibility of the customer.
• Items must be returned via tracked post or courier to the return address below. Packages that are untracked or lost in transit are not the responsibility of KNUEFERMANN.

Please, include a note with your preferred option.

1. Issue you a store credit 
2. Exchange the item for another item.
3. If refund is requested, we will not be able to refund the return shipping fee (we retain $20).
4. If we reasonably determine the item cannot be returned due to non compliance with the above terms we will return the item back to you at your cost.

Faulty Items

If you notice a garment is faulty, please notify us immediately

We will:

• Repair or replace.
• If we are unable to replace or repair we will issue you a KNUEFERMANN credit or refund you the price of the garment.
• We are unable to replace or repair garments that are a result of wear and tear.

TK Gift Voucher   

• The Voucher cannot be redeemed for cash. 
• KNUEFERMANN Gift Vouchers can be redeemed at any KNUEFERMANN store and on our online store by calling us and we will send out your goodies :)

 

Please send all returns to:

KNUEFERMANN

50 Brown Street, Ponsonby, Auckland 1021, New Zealand